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Established, since 1997, leading UK based training provider.
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Improving Your Communication Skills Articles From Our Blog

  • Finding a Common Frame of ReferenceThumbnail

    Finding a Common Frame of Reference

    30 April 2024
    Instead of categorising people based on differences like gender, race, age, and personality traits. Finding a common frame of reference suggests focusing on similarities, rather than differences, to foster understanding and connection among people.
    Finding a Common Frame of Reference We need to find a "Common Frame of Reference" which unites people. Categorising People We are taught to categorise people into different "types". Then we spend time trying to recognise and deal with each type. But rather than splitting people into different types: Man-woman; Black-white; Young-old; Introvert-extrovert; Visual-auditory-kinaesthetic; bosses-workers; etc.; why not instead focus o...
    Continue Reading >
  • Investigative vs Ordinary ConversationsThumbnail

    Investigative Vs Ordinary Conversations

    23 April 2024
    Conducting investigations entails the skill of adeptly gathering and analysing information to unearth facts, resolve issues, and arrive at informed decisions. It's imperative for professionals to master the art of framing conversations accurately.
    What are the Differences between Investigative vs Ordinary Conversations? The key to successful investigations is knowing the differences between ordinary and investigative conversations. Here are three: 1. Goal focused vs Drifter conversations Investigative conversations don't drift, they are goal focused. Ordinary conversations drift, touching on a mix of topics casually. This relaxed style is great for a general e...
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  • How to be an Effective CommunicatorThumbnail

    How to be an Effective Communicator

    2 January 2024
    Effective communication ensures clear understanding. Misunderstandings, confusion, and errors arise when we fail to convey our message accurately. We look at the ways to make ourselves more clearly understood.
    How to be an Effective Communicator The primary purpose of communication is to make ourselves always clearly understood. If we cannot make ourselves understood, then our communications will be fraught with misunderstandings, confusions and errors. Here are six ways to make ourselves more clearly understood: 1. Speak in Affirmative Language Divide language into two parts: affirmative and negative...
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Customer Reviews

Here are a selection of reviews for our training courses.

  • The course was really interesting. I came into programme expecting to be bored, but genuinely enjoyed it. Content was helpful, examples and tasks were enjoyable. Feel like I can really use this going forward. The trainer was excellent - very engaging, made it really enjoyable. Nice guy, very down to earth, very knowledgeable.

  • The course was excellent and I have been able to gain a lot of tools for me to apply to my role and everyday work. Especially enjoyed the planning section and how to deal with conflicts. I look forward to putting them into practice. The trainer's presentation was excellent and kept my attention the whole time. I liked that it was varied and not mundane at all.

  • Excellent combination of psychology, philosophy and exponential theory and examples. Great tasks to reinforce and stimulate debate. The trainer's presentation was outstanding. Kept the pace high to retain attention and engaged with everyone. A great positive example.

  • Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.

  • This was a fantastic course with interactive content that stretches you and forces you to think critically. Also provides ideas which are easily implemented in the real world. The trainer was excellent.

  • I found that this training course was ideal for me. I could apply a lot of the examples to my work and look forward to trying them out. The trainer presented well, with good explanations and made it easy to understand.